In this competitive environment, businesses need to continuously innovate to meet the expectations of the customers. Outsourcing solutions from CMA empower our customers to leave their worries and concerns to us and focus on more strategic issues. To deliver on this promise, Charter BPO knows that it is very important to maintain required level of customer service even in contingency situations.

In order to face any contingency arising in today’s world, we have developed a well thought Business Continuity Plan (BCP). The Business Continuity Graph has been designed to firstly prevent service disruptions and secondly to resume normal business operations in the shortest possible time. CMA BCP is tested and audited on a regular basis to ensure a high level of readiness at all times.

Charter BPO's BCP aims to address the contingencies arising out of environmental/natural disasters, equipment breakdown, information security and loss of utility services such as communication, power etc. For each disaster, the risks of occurrence is assessed along with an impact on potential business. With the help of BCP, a business continuity analysis and strategy is developed. The outcome of the scenario is a plan that optimizes and balances the impact on the business due to disaster and the costs of prevention/recovery.

BCP comprehend prevention and protection measures including risk analysis, security (physical and data), equipment redundancy, diversification of communication and other utilities, data protection measures, fire detection and drills, supplier risk analysis, employee safety etc. Disaster recovery and service resumption plans cover detail action plans that specify who will do what to ensure that systems, networks, employees, infrastructure can all come together in a seamless orchestration to minimize the impact of a disaster.