At Charter BPO, quality is a part of our consciousness in everything we do. Our Quality Management System is a programme designed to ensure us and our clients that our services are consistently reliable and delivered in accordance with the client requirements, as per our company policy and any relevant statutory requirements. This is achieved by processes such as Internal Audits, Compliance Audits., and requires operating instructions and procedures to be adhered for aspects of work undertaken by Charter BPO employees. All these projects are run strongly focusing on Six Sigma PPMS (Professional Practice Management Systems) and Sarbanes-Oxley .
Six Sigma - A part of our toolkit
Six Sigma is a total business management approach
The goal is to fully align workflow with client requirements
The leads to higher client satisfaction, increased revenues, lower costs and decreased error rates
The focus is to reduce defects
PPMS – Professional Practice Management System
Clients will benefit from our strong commitment to best practice and quality systems, policies and processes designed to provide optimum service to clients and to reduce the risk of unsatisfactory outcomes.
Our innovative approach will ensure that you receive consistent service from an organization that understands your needs and which is committed to the relationship through continuous improvement.
Sarbanes-Oxley
Sarbanes-Oxley plays vital role in security information and event management (SIEM) in establishing and maintaining internal controls, and helps us to institute log monitoring and vulnerability assessments as a critical part of our internal control systems.
Sarbanes-Oxley achieve and maintain compliance on areas like Access Control, Configuration Control, Malicious Software Detection, Policy Enforcement, User Monitoring & Management, Environment Transmission Security and Collection, Protection and Storage of all kinds of Data.
