// ---------- script properties ---------- var include_num = 1; var bold = 0; // ---------- sites ---------- var s = new Array(); s[0] = "Charter BPO Solutions - Homepage^index.html^Charter BPO Solutions commenced its operations in January 2005 and continues to deliver the best in class services in the banking and financial sector. Charter BPO, a 100% subsidiary of Charter Mercantile Australia, specializes in Credit Card Services, Receivables Management Solutions, F&A, and IT. Our philosophy is simple - We provide high quality receivables management solutions through the integration of leading edge technology, highly skilled and motivated staff and proven workflow practices. Our mission is to provide innovative information technology solutions to today's business challenges. Our goal is to use our technical expertise, management commitment, and organisational flexibility to deliver solutions to your business problems, on time and within budget. Operation Excellence Model - Results in world-class quality, productivity and delivery of goods and services to customers, at prices that are competitive. In today's outsourcing market it has become increasingly important for companies to pursue operational excellence. Charter Edge - Charter BPO is a trusted service provider to the BFSI segment having successfully migrated complex processes covering a broad array of products & services. Charter BPO's domain expertise with the BFSI segment stems from our association with Charter Mercantile Australia. Knowledge Center - By working closely with our network of customers and partners, Charter BPO Solutions have developed a library of resources built upon these industry relationships and our own technical expertise."; s[1] = "Operation Excellence Model - BOT^op.html^BOT [Build-Operate-Transfer model] - Australian, U.S. and European corporations are moving operational components offshore to India and other locations, in many cases developing their own subsidiaries to better support worldwide operations. Cost savings compared to third party vendor partnerships, direct control on hiring and ability to retain intellectual property rights are the benefits of these operations. The Build-Operate-Transfer (BOT) model offers an attractive alternative offering attractive business benefits over the traditional offshore subsidiary path, including: Rapid scaling of operations, Wider service offerings, quickly filling business model gaps, Lower infrastructure set-up costs, Reduced time to operations through utilization of knowledgeable third party management resources responsible for real estate, government rules and regulations, cultural transition, IT infrastructure procurement, security etc. 'B' for Build - Charter group will understand your exact needs for the need for an ODC ( Offshore Development Center), Tactical needs, like cost-management, as well as Strategical requirements, like global presence, are amongst many used crafy requirements, A plan for Space Configuration, Resources (H/w, S/w), Hiring, Training is defined, Various options to handle upfront costs are submitted for approval as well. 'O' for Operate - Charter Group's senior Management has extensive Australian and International experience, All of Engineering, HR, Legal, and other support and management oversight provided, Processes and Quality Systems (PPMS and Six Sigma) put in place by Charter group, Frequent Customer Satisfaction polls, as well as regular status meetings, Charter group work on flexible pricing model. 'T' for Transfer - Consistent with upfront plans and periodic status checks, clients can exercise the option to take over the services team in a planned fashion, Charter group can assist in transferring this ODC into your wholly owned subsidiary. Engage: Get Aligned on: Staffing needs - initial, scaling goals, Management Structure, Quality processes/certifications, HR Processes, IT, Telecom, Capital equipment needs, Facilities goals, NDA provisions, Ownedship time horizon, Reporting needs, Financial outlays - start-up costs, on-going costs, transition costs, Contingency planning, risk mitigation, Contractual framework for transfer of ownership Governance. Build: Startup knowledge transfer, Interview, training, certifications processes, Quality processes, Reporting Governance. Operate: Project/Process tracking, Quality audits, Reporting Governance, Transition planning - people - process - Facilities - Equipment, Facilities goals, NDA provisions, Ownedship time horizon, Reporting needs, Financial outlays - start-up costs, on-going costs, transition costs, Contingency planning, risk mitigation, Contractual framework for transfer of ownership Governance. Transfer: Transition planning - people - process - Facilities - Equipment, Executing the transition"; s[2] = "Operation Model Excellence - Offshore^op_offshore.html^Offshore - Charter BPO Solutions Pvt. Ltd. a subsidiary of Charter Mercantile, Australia, is a BPO based in Cochin, India. Our focus is on Business Process Outsourcing for companies in receivables management, back office support and customer service industries. Charter Mercantile has in the past offered banking and finance services from our Australian, New Zealand and UK based offices. Now with the opening of a call centre in India, Charter Mercantile is able to offer more benefits than previously provided and at a greatly reduced cost resulting in even greater returns for our clients due to the costs savings available offshore. Along with the relatively low cost of manpower and English speaking employees, this makes India a very attractive base for sourcing cross-border IT-enabled services. Also with the privatisation and drastic reduction in the tariff of telecom services, paging, cellular and internet services, India enjoys an infrastructure like never before, and it’s getting better every day. Factors Driving Offshore Wave to India - Companies are under high pressure to reduce costs. IT services are standardised increasingly and for this reason qualify for outsourcing. The Government of India has committed its support to this activity, allowing duty free imports of capital goods and also providing tax exemption on export IT enabled services. State-of-the-art IT infrastructure and telecom facilities have helped India to emerge as a prominent outsourcing hub. Savings of up to 30- 40%, Proven IT Infrastructure, Charter BPO attracts the best personnel who carry on our reputation in the industry, All associates are highly skilled graduates, 98% literacy in the state of Kerala - India, A Nearshore/Offshore solution, managed in Australia with the cost savings of India, Cochin is one of only 2 ports in India where the trans-ocean fibre optic cable lands. Our office links directly to this hub, ensuring high quality telephone connection, 70% of India’s offshore data traffic is routed via Cochin, our office is 2km from the international fibre optic cable terminal & has a direct cable link, which gives higher quality voice as it does not transit Indian internal routers, Full trained staff on compliance, Six sigma quality assurance processes, Full client internet access to review accounts and run reports."; s[3] = "Operation excellence Model - Nearshore^op_nearshore.html^Near shore service globalization can help companies with a flexible business model seize opportunities and dodge obstacles to business success, thereby providing a competitive advantage. By leveraging services globalization companies can improve quality of service by sourcing talent throughout the world and can increase its growth by taking advantage of labour pools wherever they may be located. In overall terms, India and Canada retain their dominant position in the nearshore and offshore destination in Information Technology and Business Process Outsourcing industries. The latest reports says that Philippines ranks second to India as a BPO destination and has the long term potential to challenge India's dominance especially in the BPO segment. Industry Expertise and Global Reach - Innovators in banking and finance solutions, Introduced COSMOS in late 1990’s, Thousands of clients worldwide, In-house Call Centre Operations, International network of offices to support global customers. Proven Products – Best in Class, Powerful functionality, flexibility, value and state-of-the-art technology, Open architecture to work within your existing systems, Best-of-breed technology partners. Longevity and Financial Strength - 20 years of experience and knowledge, 20 years of growth, Locations in 3 countries. Client-Centric Culture & Relationship Development - A Partner, not just a vendor, Client referrals contribute to a major portion of new customers, First-class service and support. Experience the Charter difference - When it comes to banking and finance management, Charter group is an outstanding performer. Our philosophy is simple – we provide high quality solutions designed to bring greater financial returns to our clients. As one of Australia’s most reputable independent companies, we can guarantee ways to achieve greater efficiency and effective cash flow management. "; s[4] = "Charter Edge - Transition Methodology^ce_tm.html^Transition - Transition is the process of migrating knowledge, systems, and operating capabilities. At an organization level an outsourcing project would involve the tangible changes in structure, processes, technology, culture that the organization would go through to go from the current state to the desired future state. At the individual level, it would involve the process individuals to the new way of working. Transition management starts with the preparation if the offshore site to commence client operations through documenting the processes, training process executives to execute the processes, designing, procuring and deploying technology and bandwidth to access client systems as required and finally fulfill the SLA and contact parameters. Charter group's senior management has expertise in the field of banking, finance and Insurance (BFSI) and also has long-standing careers in many areas of BFSI, and provides offshore services. Charter Group focuses on the financial services industry which has suitably positioned itself to assist BFSI companies to successfully meet their business goals by strategic use of technology. The changing market dynamics have redefined the way BFSI companies conduct their business, deliver services to clients and manage their operations. By leveraging technology BFSI companies are now able to carry out business more efficiently, get instant and trusted access to international markets and offer better service to clients by building seamless and well-integrated systems. Technology is now a vital factor in gaining competitive advantage and creating new business opportunities. Transition Methodology - Charter group follows a defined Six Sigma methodology along with PPMS (Professional Practice Management Systems). We have a highly experienced transition team with strong industry expertise which gives us the confidence to execute your processes on time and reengineer them during transition. Benefits - Seamless migration and minimal disruption due to Milestone driven, proven, flexible methodology, Identification of productivity improvement and process reengineering opportunities right at the start use of COPC approach and Six sigma guidelines, Complete control of Process Life cycle through frequent review and sign-offs with the client."; s[5] = "Charter Edge - Privacy & Policy^ce_pp.html^Privacy & Policy - Charter Mercantile Australia (CMA) and all of its subsidiaries are bound by the National Privacy principles set down by the Government under the Commonwealth Privacy Act 1988, Australia. CMA is also fully adheres to the Privacy Act, Australia. Charter Group has great committed in protecting and safeguarding privacy and confidentiality of data and information entrusted to it by its customers. Confidentiality, Integrity and Availability is protected by limiting the availability of information to authorized users for approved purposes. Data can currently be transferred from office to office via the ftp server in Brisbane using the Voice over Internet Protocol technology. VoIP is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP. The data is secured during transfer using a combination of sophisticated firewall's and password protection. Security Policy - Confidentiality: Ensuring that information is accessible only to those authorized to have access, Integrity: Safeguarding the accuracy and completeness of information and processing methods, Availability: Ensuring that authorized users have access to information and associated assets when required. Security Overview - Personnel, Background Check by Outsourced Security Agency, Dedicated Physical Space for each project, Entry restricted through Access Control. Desktop - No detachable drives and USB Ports disabled, Group Policies - Employees can ONLY log onto the client’s dialer & backend, Regular updates of Anti Virus Software. Network - Dedicated VLAN’ s for each project, Firewall & Access Lists on the Router ensure restricted access to clients systems, Dedicated Point-to-Point connectivity to Customer’s network, PGP Based data encryption for business mails."; s[6] = "Charter Edge - Business Continuity^ce_bc.html^Business Continuity - In this competitive environment, businesses need to continuously innovate to meet the expectations of the customers. Outsourcing solutions from CMA empower our customers to leave their worries and concerns to us and focus on more strategic issues. To deliver on this promise, Charter BPO knows that it is very important to maintain required level of customer service even in contingency situations. In order to face any contingency arising in today’s world, we have developed a well thought Business Continuity Plan (BCP). The Business Continuity Graph has been designed to firstly prevent service disruptions and secondly to resume normal business operations in the shortest possible time. CMA BCP is tested and audited on a regular basis to ensure a high level of readiness at all times. Charter BPO's BCP aims to address the contingencies arising out of environmental/natural disasters, equipment breakdown, information security and loss of utility services such as communication, power etc. For each disaster, the risks of occurrence is assessed along with an impact on potential business. With the help of BCP, a business continuity analysis and strategy is developed. The outcome of the scenario is a plan that optimizes and balances the impact on the business due to disaster and the costs of prevention/recovery. BCP comprehend prevention and protection measures including risk analysis, security (physical and data), equipment redundancy, diversification of communication and other utilities, data protection measures, fire detection and drills, supplier risk analysis, employee safety etc. Disaster recovery and service resumption plans cover detail action plans that specify who will do what to ensure that systems, networks, employees, infrastructure can all come together in a seamless orchestration to minimize the impact of a disaster. Cause - Fire, Power Outage, Computer Virus, Hacking, Telecommunication Failure, Theft & Robbery, Shortage of Critical Items, Critical Server Breakdown, Earthquake, Prolonged absence of essential public services, War, Explosion, Strike, Flood. Failure Mode - Information, Infrastructure, Personnel. Effect - Site Outage, City Outage, Country Outage. Reliable Connectivity - 2 MBPS Optic fiber connectivity right up to the doorstep, IPLC service provider, VSNL, Consistent 99.5% uptime of network. Power Redundancy - 20 KVA (3 nos.) UPS for our Cochin Office, Connected back-2-back in load sharing mode, Battery back up of 30 minutes, In-house Call Center Operations, UPS automatically switches on during power failure. Continuous Focus on Critical Spares - On site experts to Install, correct and configure equipments on 7 x 24 basis, Spare parts of all Critical Equipments stored at site s.a., Difinity Switch, digital phones, headsets, amplifiers etc, Cisco IGX components, LAN switches, Routers. "; s[7] = "Charter Edge - Quality^ce_q.html^Quality - At Charter BPO, quality is a part of our consciousness in everything we do. Our Quality Management System is a programme designed to ensure us and our clients that our services are consistently reliable and delivered in accordance with the client requirements, as per our company policy and any relevant statutory requirements. This is achieved by processes such as Internal Audits, Compliance Audits., and requires operating instructions and procedures to be adhered for aspects of work undertaken by Charter BPO employees. All these projects are run strongly focusing on Six Sigma PPMS (Professional Practice Management Systems) and Sarbanes-Oxley. Six Sigma - A part of our toolkit - Six Sigma is a total business management approach, The goal is to fully align workflow with client requirements, The leads to higher client satisfaction, increased revenues, lower costs and decreased error rates, The focus is to reduce defects. PPMS – Professional Practice Management System - Clients will benefit from our strong commitment to best practice and quality systems, policies and processes designed to provide optimum service to clients and to reduce the risk of unsatisfactory outcomes. Our innovative approach will ensure that you receive consistent service from an organization that understands your needs and which is committed to the relationship through continuous improvement. Sarbanes-Oxley - Sarbanes-Oxley plays vital role in security information and event management (SIEM) in establishing and maintaining internal controls, and helps us to institute log monitoring and vulnerability assessments as a critical part of our internal control systems. Sarbanes-Oxley achieve and maintain compliance on areas like Access Control, Configuration Control, Malicious Software Detection, Policy Enforcement, User Monitoring & Management, Environment Transmission Security and Collection, Protection and Storage of all kinds of Data."; s[8] = "Knowledge Center^kc.html^Knowledge Center - Knowledge center offers you valuable insights, articles, newsletters, opinions and information that would share the experience in helping companies improve their sourcing process. Charter combines capability and knowledge in our services to offer you right solutions by taking consideration of the proposition, industry, timing and target. Charter BPO's mission is providing the customers with considerable time savings, and appropriate cost effective solution for their requirements. Our team is also highly consistent in delivering world-class quality service. Articles - Articles are to keep you continuously updated about the BPO world around you. The information is gathered from leading magazines and journals about offshore/nearshore sourcing and sourcing technology. more... Newsletter ...more... FAQs click here for FAQs. "; s[9] = "Knowledge Center - Articles^kc_articles.html^Articles - Articles are to keep you continuously updated about the BPO world around you. The information is gathered from leading magazines and journals about offshore/nearshore sourcing and sourcing technology. Outsourcing is a management process in the globalized business context that has been well understood, tried and tested by successful organizations across the world. The competitive pressures arising from the emergence of a ‘boundary-less’ global economy, have spurred the faith in the process - as a means for providing significant cost savings, flexibility and improved operational performance. Offshoring is no longer being considered a short-term tool for cost-savings - the focus is steadily shifting to long-term competitive advantage, an integral part of the global corporation’s strategy. Articles on: The Evolution of BPO, Dealing with Debt: your rights and responsibilities, Australian Labour Shortage. "; s[10] = "Knowledge Center - Newsletter^kc_newsletter.html^ The Worrells' Newsletter for June 2006 "; s[11] = "Knowledge Center - FAQs^kc_faqs.html^FAQ's - Aren't we losing jobs to India? No. Trade between India & Australia in 2005 fiscal year was $2.9 billion in Australia's favour, so the reverse is actually true. Chronic worker shortage by 2010 - The nation's population is ageing so fast that Australia faces a shortfall of 195,000 workers by 2010 unless immediate action is taken to avert the crisis. Please see the Australian Labour Shortage in Articles. We need to recognise the global economy we are part of. We enjoy a high standard of living due to competition in the global market delivering very affordable items such as clothes, cars, computers, TV's, white goods etc. It is about value for money & freedom to choose, we are confident that we can exceed your expectations by applying more resources to your accounts. What about the poor quality phone calls I get from telemarketers? Not with CMA! Cochin is one of the only 2 ports in India where trans-ocean fibre optic cable lands. Our office is only 3 km from this hub & has a direct link. Our phone system has been upgraded to the highest quality digital link using VOIP equipment, unlike many telemarketing companies that use cheap internet phone calls. We invite you to test this by calling our office on 1300 55 00 02 and a speaking with one of our employees in Cochin (Local Call Rate). Is our data safe? Definitely. All data remains in Australia on our Cosmos server, which is firewall protected & fully secure. The server is accessed from Cochin by a Telstra secured VPN link. What about the Indian accent? Australia is a multi cultural country with dozens of nationalities and accents, Indian call centre employees have exceptional English fluency & communication skills, a fact long recognised by many high profile multi national corporations like Citibank & American Express. What are the price savings? Collection costs are generally 30-50% less than the equivalent service delivered solely from Australia. Please contact us for more information. What about collection performance? For once a lower price & improved performance go hand in hand. Clients utilising our Cochin facility have seen significant performance increases. We are able to supply references to validate this. Aren't you running a sweat shop? No. The salary paid by CMA is high by local standards, & attracts a never ending stream of job applications from graduates & highly qualified professionals. Our office are of western standards, & staff are generally given free transport to & from home. Far from exploiting the nation, CMA is helping build a better future. We work in partnership with a number of community organisations across India committed to improving education, housing and community support for disadvantaged people. What about compliance and training? CMA has made a large investment in training, with a constant stream of our key personnel spending time in Cochin. Our Indian employees are subject to the same rigorous training that their AUstralian counterparts do, with regular refresher courses in ACCC/privacy regulations etc. All personnel are covered by our Australian licence's & indemnity insurance. All dialer phones are digitally recorded & made available to our clients, full client internet access is available to review accounts & download reports. Do I have to talk to an Indian? No. CMA has opted for an onshore/offshore model, where the client relationship is managed locally in Australia. We have collection staff in Australia & India, working the same system in real time. Depending on the situation with the particular debt, it can be handled by an onshore or offshore collector, thus giving the best of both worlds. Pro's - Cost savings 30-50%, Improved collection results, Six Sigma QA standards, High educated professionals working your files. Cons (Perceived) - Poor telephone line quality, Accents hard to understand, Sweatshop environment, Losing job overseas."; s[12] = "Corporate Overview - Mission and Vision^corp_mission.html^Mission and Vision - Our mission is to utilize our expertise in composite products and to provide the best value as measured by quality, cost, delivery, and innovation. We are firmly and sincerely committed to providing value-packed services of uncompromising quality to business and individuals. We will always use the most appropriate means for accomplishing each goal depending on the customer's needs. Our goals as a company is to provide individualized account attention, competitive turnaround times, maintain competitive rate & high ethical standards and to provide the best of quality & service. Our innovative technology, progressive attitude and the degree to which we exceed the expectations of our clients are the key to our success. It is the personalised care and service we provide that will ensure that our clients return to us. Our Vision is: To be the world’s leading financial services company and to provide hundred percent services to any company in the banking and finance sectors, To deliver exceptional customer experience and business process by unlocking the power of intellectual capital, To be the global benchmark in customer services and business process outsourcing. "; s[13] = "Corporate Overview - Corporate Management^corp_corp.html^Corporate Management - The Origin of Charter BPO Solutions: As a venture towards predicting future trends and business conditions, at Charter Mercantile Group of companies, Australia (CMA), Directors Steve Kiely and Simon Hunnisett targeted for a low cost/high quality offshore office which would provide a competitive advantage. Steve & Simon embarked on a fact finding mission in March 2004 and decided on Cochin as the venue in September 2004. Charter BPO Solutions Pvt Ltd commenced its operations in Cochin from January 2005 as a 100% subsidiary of Charter Mercantile, Australia. CMA has continued to enjoy solid growth since Steve and Simon established the group in 1986., still continues to deliver the highest quality and service levels in the banking, finance and telecommunications sectors. CMA is one of Australia's leading independent account receivables management companies with offices in Sydney, Melbourne, Brisbane, United Kingdom and India. CMA serves clients across a spectrum of industries and business sizes, offering a comprehensive range of services. Our People - At Charter BPO Solutions, we believe that our people are our strength. Their knowledge, commitment, and talents drive our success. It is through diversity, expertise and experience that we are able to serve our clients with the most challenging results. Our people embody our corporate mission and they like setting their own goals and working hard to achieve them in their own style. Our combination of the latest in computer technology and experienced management enables us to provide you with effective results at a reasonable price. Our Management Team - Steve Kiely, Director, Steve Kiely Co-Founded Charter Mercantile in the year 1986 along with Simon Hunnisett. Steve is based in Sydney and oversees the business Development, Marketing, Client Relations and Operations for Charter Mercantile Group. Steve Kiely is a Member of the Institute of Credit Management and a Justice of the Peace. Simon Hunnisett, Director, Mr.Simon Hunnisett Co-Founded Charter Mercantile in the year 1986 along with Steve Kieley. Simon looks after the Business Operations and lends his expertise in the IT field . His contributions has been very crucial in developing COSMOS (Collection Software System). Simon is Based in Brisbane, Queensland and is a Member of the Institute of Credit Management and a Justice of the Peace. Gary Thorley, Collections Manager, Gary has been with Charter Mercantile for the past 10 years and has over 2 decades of experience in the Collections Industry. Gary was part of the core team that was responsible for setting up Charter BPO India Operations. He is responsible for the day to day operations of CMA’s Offices across Australia. Sachit Rajan, Business Head India. Sachit was part of the start up team for Charter BPO solutions at Cochin, India and has played a crucial role in the development of the Cochin office into a full fledged Offshore Delivery center. In his current capacity as Business Head, Sachit is responsible for day to day operations of India Office."; s[14] = "Corporate Overview - Community Relations^corp_comm.html^Community Relations - Charter group is also helping to build a better future. We work in partnership with a number of community organisations across India committed to improving education, housing and community support for disadvantaged people. We are significantly involved with projects in the slums of Chennai, schools in Jaipur, Orissa & an orphanage in Andhra Pradesh. The mission school has around 200 children enrolled from the surrounding tribes, mostly living in mud huts with no other education available. The children were provided with clothing, education, health & nutrition etc as a part of the community services and they started life not normally available in such areas. "; s[15] = "Our Services^serv.html^Our Services - Charter Mercantile Agency is one of the leading and fast growing financial service providers in Australia. Combined with the power of offshore outsourcing through our Indian Office, Charter BPO Solutions, located a kochi,We offer a variety of services, tailored to suit the needs of our clients. We do believe we have a definite edge over other BPOs due to the fact that our services are not limited by offshore outsourcing; but onshore, a combination of both, and BOT (Built Operate Transfer) forms of services are offered taking into consideration the different requirements of our clients. Our services are broadly classified under the following heads: Accounts receivables, Information Technology, Transaction Processing & Back Office Services, Customer Acquisition. "; s[16] = "Our Services - Accounts Receivable Management^serv_acc.html^Accounts Receivable Management - Charter BPO offers account receivables management solutions that increase cash flow and improve customer relationships throughout your revenue cycle. Our integrated solution helps you manage the flow of account receivables from billing through collection, responding to customer inquiries, resolving disputes, negotiating payment plans, monitoring payments and providing follow up on delinquent accounts. Charter BPO's Account Receivable Management solutions help you maximize recoveries, improve cash flow, enhance customer relationships and deliver operational efficiencies to increase your bottom line. We have the resources to motivate your customers to pay delinquent accounts and our bad debt recovery services save revenue by collecting on debt that has been difficult to recover. Charter BPO Account Receivables Management solutions include: Customer Service, Collections & Delinquency Management, Bad Debt Recovery – Skip Tracing & Legals, All our agents are fully trained and compliant with collection guidelines set up by ACCC & ASIC "; s[17] = "Our Services - Information Technology^serv_it.html^Information Technology - Our mission is to provide innovative information technology solutions to today’s business challenges. Our goal is to use our technical expertise, management commitment, and organisational flexibility to deliver solutions to your business problems, on time and within budget. COSMOS is a sophisticated collection system that integrates debt recovery, word processing, legal formatting and accounting, all merging seamlessly with Microsoft applications such as Word and Excel. Cosmos features an intelligent design incorporating many cost saving features. We at Charter BPO are currently involved in development and providing application support for COSMOS along side the team of Real Business Software. Our IT department has undertaken creation and implementation of Charter Group’s website development to reflect the company’s global presence. Technically complex, the website provides online access for clients to access data and to generate online reports. Since then, we have been undertaking web based projects involving design work, e-business, especially Online Services for Collection & Services companies. "; s[18] = "Our Services - Transaction Processing & Back Office Services ^serv_trans.html^Transaction Processing & Back Office Services - Charter BPO focuses on offering clients the best turnaround time, accuracy and end-to-end workflow. It provides highly secure, backend support and processing of large volumes of transactions for its clients. Our systematic approach towards security, training, quality control and service delivery helps us consistently perform above our client's expectations. Charter BPO consistently provides quality output in: Data Conversion, Application processing, Skip tracing & Validations, Research & Analytics, Data Entry, Bookkeeping and Accounting Services, All reporting merges seamlessly with Microsoft applications such as Word and Excel. "; s[19] = "Our Services - Customer Acquisition^serv_acq.html^Customer Acquisition - Creating new avenues for growth and converting prospects into customers is critical to any business. Charter BPO offers result-oriented Customer Acquisition programs that comply with Australian regulations and allow clients to benefit from our expertise in Outbound & Inbound Telesales. Service Offerings: Outbound Telesales, Inbound Telesales, Cross-sell & Up-sell programs, Customer Surveys, Sales Verification, Data Verification, Application Processing. "; s[20] = "Careers ^about_careers.html^Careers - Charter BPO Solutions Pvt Ltd is a company with multiple workforces. Each workforce contributes to our business in a different but complementary way. Charter business strategy depends on these different workforces blending together as an integrated team, to help us and our clients achieve higher levels of performance. If you are dynamic, career oriented and like taking up challenges we look forward to hear from you. For general and career-related applications or inquiries, please e-mail us on jobs@charterbpo.com "; s[21] = "Contact ^contact.html^Contact - Charter BPO Solutions Pvt Ltd India, 1st Floor, SDF IT Building, Info park, Kusumagiri P.O., Kakkanad, Kochi, Kerala, Tel +91 484 3949372, Fax +91 484 2415237, Enquiries: enquiries@charterbpo.com, Business: info@charterbpo.com, Carrers: jobs@charterbpo.com. Charter Mercantile Agency Brisbane Australia, National Consumer Call Centre, 232 St. Paul's Terrace, Spring Hill QLD 4006, Tel 07 3620 7500, Fax 07 3620 7585, cmaqld@chartermerc.com.au. Charter Mercantile Agency Sydney, 12/307 Pitt Street, Sydney NSW 2000, Tel 02 9286 7000, Fax 02 9264 7662, cmansw@chartermerc.com.au. Charter Mercantile Agency Melbourne, 10/459 Little Collins Street, Melbourne VIC 3000, Tel 03 9691 2100, Fax 03 9691 2150, cmavic@chartermerc.com.au. Charter Mercantile Agency UK, 2nd Floor/Foundation House Church Street, Woking, Surrey, GU21 6DJ, Tel 01483 729 100, Fax 01483 729 101, collect@cmaukltd.freeserve.co.uk. 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