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FAQ's
1. Aren't we losing jobs to India?
 

No. Trade between India & Australia in 2005 fiscal year was $2.9 billion in Australia's favour, so the reverse is actually true.

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Chronic worker shortage by 2010
The nation's population is ageing so fast that Australia faces a shortfall of 195,000 workers by 2010 unless immediate action is taken to avert the crisis.

Please see the Australian Labour Shortage in Articles

We need to recognise the global economy we are part of. We enjoy a high standard of living due to competition in the global market delivering very affordable items such as clothes, cars, computers, TV's, white goods etc. It is about value for money & freedom to choose, we are confident that we can exceed your expectations by applying more resources to your accounts.

2. What about the poor quality phone calls I get from telemarketers?
 
Not with CMA!
Cochin is one of the only 2 ports in India where trans-ocean fibre optic cable lands. Our office is only 3 km from this hub & has a direct link. Our phone system has been upgraded to the highest quality digital link using VOIP equipment, unlike many telemarketing companies that use cheap internet phone calls. We invite you to test this by calling our office on 1300 55 00 02 and a speaking with one of our employees in Cochin (Local Call Rate).
3. Is our data safe?
 

Definitely.
All data remains in Australia on our Cosmos server, which is firewall protected & fully secure. The server is accessed from Cochin by a Telstra secured VPN link.

4. What about the Indian accent?
 
Australia is a multi cultural country with dozens of nationalities and accents, Indian call centre employees have exceptional English fluency & communication skills, a fact long recognised by many high profile multi national corporations like Citibank & American Express.
5. What are the price savings?
 
Collection costs are generally 30-50% less than the equivalent service delivered solely from Australia. Please contact us for more information.
6. What about collection performance?
 
For once a lower price & improved performance go hand in hand. Clients utilising our Cochin facility have seen significant performance increases. We are able to supply references to validate this.
7. Aren't you running a sweat shop?
 

No.
The salary paid by CMA is high by local standards, & attracts a never ending stream of job applications from graduates & highly qualified professionals. Our office are of western standards, & staff are generally given free transport to & from home. Far from exploiting the nation, CMA is helping build a better future. We work in partnership with a number of community organisations across India committed to improving education, housing and community support for disadvantaged people.

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8. What about compliance and training?
 
CMA has made a large investment in training, with a constant stream of our key personnel spending time in Cochin. Our Indian employees are subject to the same rigorous training that their AUstralian counterparts do, with regular refresher courses in ACCC/privacy regulations etc. All personnel are covered by our Australian licence's & indemnity insurance. All dialer phones are digitally recorded & made available to our clients, full client internet access is available to review accounts & download reports.
9. Do I have to talk to an Indian?
 
No.
CMA has opted for an onshore/offshore model, where the client relationship is managed locally in Australia. We have collection staff in Australia & India, working the same system in real time. Depending on the situation with the particular debt, it can be handled by an onshore or offshore collector, thus giving the best of both worlds.
 

 

Pro's Cons (Perceived)





Cost savings 30-50%

Improved collection results

Six Sigma QA standards

High educated professionals working your files





Poor telephone line quality

Accents hard to understand

Sweatshop environment

Losing job overseas






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