Charter BPO Solutions Pvt. Ltd. a subsidiary of Charter Mercantile, Australia, is a BPO based in Cochin, India. Our focus is on Business Process Outsourcing for companies in receivables management, back office support and customer service industries.

Charter Mercantile has in the past offered banking and finance services from our Australian, New Zealand and UK based offices. Now with the opening of a call centre in India, Charter Mercantile is able to offer more benefits than previously provided and at a greatly reduced cost resulting in even greater returns for our clients due to the costs savings available offshore.

Along with the relatively low cost of manpower and English speaking employees, this makes India a very attractive base for sourcing cross-border IT-enabled services. Also with the privatisation and drastic reduction in the tariff of telecom services, paging, cellular and internet services, India enjoys an infrastructure like never before, and it’s getting better every day.

Companies are under high pressure to reduce costs. IT services are standardised increasingly and for this reason qualify for outsourcing. The Government of India has committed its support to this activity, allowing duty free imports of capital goods and also providing tax exemption on export IT enabled services. State-of-the-art IT infrastructure and telecom facilities have helped India to emerge as a prominent outsourcing hub.