We operate with strict adherence to the Reserve Bank of India (RBI) guidelines governing debt collection, digital recovery, and customer protection. Our compliance framework is designed to uphold the highest standards of transparency, fairness, and accountability.
Our practices are aligned with the following regulatory standards and circulars issued by the RBI:
RBI Fair Practices Code for Debt Collection
Customer Consent and Data Privacy Protocols
Grievance Redressal Framework
Monitoring of Recovery Agent Conduct and Audit Trails
Our automated compliance and risk management system ensures every policy, process, and recovery activity is tracked, documented, and fully auditable. This safeguards both our clients and their customers while ensuring sustained regulatory alignment.
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